💬
Arlo
We give you the edge to succeed.
Markets Hero Background

How can we help?

Check our self-serve options or use our search.

How do I log in to the Client Portal and add my wallet address?

Whether you're returning to manage your account or ready to set up a payout wallet, here’s how to do it securely:

  1. Go to the Login Page 👉 Visit the Axi Client Portal login page
  2. Enter Your Credentials
    • Enter your email address and password
    • Click Continue
  3. Verify with MFA (SMS or App)
    • You’ll be prompted to enter your 6-digit MFA code
      • From SMS, if that was your setup
      • Or from your authenticator app. ⏱ Code is valid for 5 minutes
  4. Access Your Dashboard
    • Once verified, you'll be redirected to the Client Portal.
    • ⚠️ If your account is suspended, a message will appear prompting you to contact support.

💳 To Add a Wallet Address:

  1. Navigate to the Wallet tab
    • Click “Add New Wallet”
  2. Enter Wallet Details
    • Nickname (optional)
    • Wallet address (required)
    • Destination tag (optional)
    • Click Add
  3. Verify with MFA (SMS or App)
  4. Enter the 6-digit code you receive either:
    • Via SMS on your phone, or
    • From your authenticator app (like Google Authenticator, Authy, etc.) ⏱ Once verified, you won’t be asked for MFA again for the next 30 minutes
  5. Wallet Saved
    • You’ll see a confirmation message
    • Your wallet is now saved and ready for payout requests.
Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.