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When my account migrates to the new portal, will I need to add my payment methods again?

Yes, you will need to add your payment methods again. Saved payment methods—are not carried over during the migration to the new Client Portal and cannot be automatically restored.

For example:

  • Credit Card: If you had a card saved and used multiple times in the previous portal, you’ll need to manually add it again in the new portal (provided it’s supported in your country).

Once your account is active on the new Client Portal, simply add your preferred payment methods. You can re-add the same ones you used before, as long as they’re still supported in your country.

How to Deposit Funds

  1. Log in to the Client Portal

  2. Go to the Funds tab

  3. Click Deposit

  4. Choose your preferred payment method and complete the deposit.

You can learn more about the different deposit methods available here: Deposits via MetaTrader

How to Withdraw Funds 

Add your funding methods (cards and bank accounts).

  1. Bank Transfer: Add your bank account and upload a recent bank statement (showing your name and account number) so we can verify it before your first withdrawal.

  2. Cards: You can easily add your card in the Manage section of the new Client Portal (Web only; not the Axi trading app). No need to make a small deposit—just add your card details, and it will be ready for withdrawals.

    • How to add a card for Withdrawal:

      1. Go to Funds > Manage.

      2. Click Add a new card.

      3. Fill in all information correctly.

      4. The option will then appear in your Withdraw tab, allowing you to use it for withdrawals.

You can also manage your payment methods at any time by navigating to Funds > Manage in the Client Portal.

📎 For detailed instructions, please see: Managing Payment Methods in the Client Portal

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