💬
Arlo
We give you the edge to succeed.
Markets Hero Background

How can we help?

Check our self-serve options or use our search.

Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?

The Client Portal migration is happening gradually, so not everyone is being moved at the same time. That’s why some of your clients might already be using the new portal, while your own account still shows the previous version.

This is completely expected — we’re starting by moving client accounts first, and partner accounts like Affiliates and Introducing Brokers will follow shortly after. There's no action needed from your side right now. As soon as your account is ready to be moved, we’ll let you know and guide you through the process.

Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.