Below, you'll find detailed information about withdrawing your balance, including factors that can affect it, examples, minimum withdrawal requirements, and more.

What is a withdrawal balance?

A withdrawal balance represents the amount of money available in your account that you can withdraw at any time. It is the portion of your total balance that is not tied up in pending transactions or limited by account policies.
Equity = Balance ± PnL (Profit or Loss)

Why is my withdrawal balance different from my total balance?

Your withdrawal balance may differ from your total balance due to:

• Pending Orders: These are trades or transactions that have been placed but not yet executed or settled on the market.

What are pending transactions?

Pending transactions include any orders or trades you have placed on the trading platform that have not yet been completed. These amounts are temporarily deducted from your available balance but may not yet reflect in your withdrawal balance until fully processed.

Can you provide an example of how withdrawal balance works in trading?

Example: Let’s say you have a total account balance of $10,000. You decide to place a trade to buy shares worth $4,000, but the trade is still pending because the market hasn’t opened yet or the order hasn’t been filled. Here’s how your withdrawal balance is calculated:

• Total Account Balance: $10,000
• Pending Order (Trade Shares): $4,000
• Withdrawal Balance: $10,000 - $4,000 = $6,000

In this scenario, even though your total balance is $10,000, only $6,000 is available for withdrawal because $4,000 is allocated to the pending trade. Once the trade is executed or canceled, your withdrawal balance will update accordingly.

Minimum Withdrawal Requirements

For withdrawals via international bank transfer, please note the following:

• If the withdrawal amount is below $50 or if you are not withdrawing your full balance, the withdrawal will be canceled.

Ensure that your withdrawal request meets these requirements to avoid any delays or cancellations.

All payments must come from your account

All payments used to fund your Axi account must come from an account in your name. You cannot make a deposit into your Axi account via any method not registered under your legal name.
In the event we suspect third-party funding has occurred, we reserve the right to return the funds to the remitter and retain the balance in your account, pending verification of proof of identity and the source of funds before processing. In the absence of verification, we reserve the right to retain the balance in your account, and you will not be permitted to withdraw the balance of your account.
Please note: Business cards—including those under the account holder’s name—are also considered third-party and will not be accepted.

Can I withdraw my entire balance?

You can only withdraw up to your available withdrawal balance. The total balance may include funds that are pending or otherwise limited by account policies. Additionally, due to RTS, you must first withdraw up to the amount you deposited using the same method before any other withdrawal options become available.

What should I do if I believe there is an error with my withdrawal balance?

If you suspect an error, please contact our customer support team immediately. They can review your account activity and resolve any discrepancies.