To withdraw funds, log in to the Client Portal and navigate to the Funds section. Select Withdraw from the top menu, then follow these steps:

• Choose the trading account (MT4 account) from which you want to withdraw funds.

IMPORTANT: Make sure to select the correct account number from which to withdraw, especially if you have more than one MT4 account. Withdrawing into the wrong account may require you to request an internal transfer, which could cause delays as we will need time to process it.

• Select your withdrawal method

• Input the amount you wish to withdraw.

• Select the cryptocurrency you want to withdraw by entering the amount. Click the left-pointing arrow to convert your amount into its crypto equivalent. The exchange rate displayed is generated by the system and remains valid for 10 minutes before it refreshes automatically, as the market fluctuates.

IMPORTANT: Each withdrawal method has a minimum withdrawal amount, which will also be displayed in the Client Portal. If you enter an amount below this, you won’t be able to complete the withdrawal process.

• Choose the crypto wallet address where you’d like to send your funds. If you’re withdrawing to a new wallet, please note that you can save up to 3 unique e-wallet addresses for future use.

• Once you have checked that all details are correct, click ‘Request Withdrawal’ to submit the request for processing. Please note that we take 1-2 business days to review and process your withdrawal request.

IMPORTANT: Please note after submitting a withdrawal request, your balance will be reflected after the deduction while it is in the midst of processing. Should your withdrawal request be unsuccessful, you will see the amount returned into your balance and an email from client services will be sent to you on the reason for failure and the next steps.