Additional information for cryptocurrency withdrawals
For security and fraud protection, our Return to Source (RTS) policy places additional controls on withdrawal requests made via cryptocurrency, e-wallets, and debit/credit cards. Before requesting a withdrawal, please consider the following information:
- Clients using the above funding methods can only withdraw the equivalent of their initial deposit using the same method. Excess funds or profits must be withdrawn via any available method.
- The maximum withdrawal amount for cryptocurrency is the equivalent of USD 300,000 per transaction.
Please note: Return to Source calculations are based on cryptocurrency, not MT4/base currency. For example, if you deposited $200 of BTC worth the equivalent of 0.05 BTC, you must request a withdrawal of 0.05 BTC, not $200 in currency. You will need to input the amount into the Enter Amount field in your Trading Account Currency and we would show the amount of BTC you would recieve below as "Credited in BTC" automatically.
Please be aware that all excess funds above the original deposit amount must be withdrawn via any available method, such as a bank transfer, card payout and crypto Payout after withdrawals upto RTS have been processed.
If you need help or clarification regarding our RTS policy, please contact our Customer Support Team.
Additional information for credit and debit card withdrawals
If you have made multiple deposits into your Axi account using different cards, your withdrawals will be processed to each of these card upto your net deposit as RTS.
For example: You made a credit card deposit of $100 using Card A, then a $600 deposit using Card B. You now want to withdraw the full $700 from your account, so you make a withdrawal request via the Axi Client Portal. We will process these withdrawals back to the original cards in the following way:
- A $100 withdrawal will be processed back to Card A, then
- A $600 withdrawal will be processed back to Card B.
Withdrawals will be returned to the original deposit source used to fund your trading account as individual payouts as opposed to multiple payouts.
Please note that the timeframe for receiving a credit card refund is 1-7 business days, although it may vary depending on your bank. If your bank is unable to locate the refunded amount on your card after 7 business days, a payout reference code can be provided.