To withdraw funds, log in to the Client Portal and navigate to the Funds section. Select Withdraw from the top menu, then follow these steps:
- Choose the trading account (MT4 account) from which you want to withdraw funds.
IMPORTANT: Make sure to select the correct account number from which to withdraw, especially if you have more than one MT4 account. Withdrawing into the wrong account may require you to request an internal transfer, which could cause delays as we will need time to process it.
- Input the amount you wish to withdraw.
- Choose your preferred withdrawal method (Global Money Transfer) and select the currency to be credited for the transaction.
IMPORTANT: Each withdrawal method has a minimum withdrawal amount, which will also be displayed in the Client Portal. If you enter an amount below this, you won’t be able to complete the withdrawal process. It is also important to note that different currencies have a different minimum amount to withdraw.
- After clicking ‘Continue’, you will be asked to choose a bank account to receive the withdrawal.
- Once you have checked that all details are correct, click ‘Request Withdrawal’ to submit the request for processing. Please note that we take 1-2 business days to review and process your withdrawal request.
IMPORTANT: Please note that after submitting a withdrawal request, your balance will be reflected after the deduction while it is processing. Should your withdrawal request be unsuccessful, you will see the amount returned into your balance and an email from Client Services will be sent to you on the reason for failure and the next steps.