To withdraw funds, log in to the Client Portal and navigate to the ‘Funds’ section. Select ‘Withdraw’ from the top menu, then follow these steps:

• Choose the trading account (MT4 account) from which you want to withdraw funds.

IMPORTANT: If you have more than one MT4 account, please ensure you select the correct account number. Withdrawing into the wrong account may require you to request an internal transfer, which could cause a withdrawal delay as we may need additional processing time. 

• Input the amount you wish to withdraw. If you have already deposited using Neteller, you can only withdraw up to the initial deposit amount due to the Return to Source (RTS) policy.
• Once the RTS balance has been consumed, you will be able to withdraw the remaining amount (profit). To do so, enter your withdrawal amount in the ‘Neteller’ option and select your preferred currency for the transaction.

IMPORTANT: Each withdrawal method has a minimum withdrawal amount, which will also be displayed in the Client Portal. If you enter an amount below this, you won’t be able to complete the withdrawal process. It is also important to note that different currencies have different minimum withdrawal amounts.

• After clicking ‘Continue’, you will be prompted to select a Neteller e-wallet to receive the withdrawal. The e-wallet will be identified by the email address associated with it. Please note that the displayed email will be the one you used for your initial deposit. According to the Return to Source policy, you are only allowed to withdraw to the same email address used for the deposit, and you cannot withdraw to a different email.

• Once you have checked that all details are correct, click ‘Request Withdrawal’ to submit the request for processing. 

Please note: It may take 1-2 business days to review and process your withdrawal request.

IMPORTANT: Please note that after submitting a withdrawal request, your balance will be reflected after the deduction while it is processing. Should your withdrawal request be unsuccessful, you will see the amount returned into your balance and an email from our Client Services team will advise the reason for failure.