If you receive an error message related to symbols not loading or the platform indicating it is waiting for an update, the following list outlines potential causes and troubleshooting tips:
- No connectivity - Please make sure that your internet is working, and it is stable.
- Outdated version of the MT4 - If you are running an older version of MT4, it will need to be updated before you can continue trading. To check the current version of MT4 you are running, click “Help” in the main menu then “About” to display the latest build number. To update your platform, download the latest version of MT4 from the Axi Client Portal or Axi website.
- The account type does not support the default graphic that usually comes with MT4.
- Wrong Server, password, or login - Please make sure that all your details are correctly input. Please try to rescan the server used by the account you are having issues with.
Once you have identified the problem and solution, please try to rescan the server used by the account you are having issues with.
1. Go to "File"
2. Click "Open an account"
3. Scroll down the server list and click on the green (+) button
4. Key in Axi - <server>
5. Click "Scan"
6. Choose the correct server and click "Next"
7. Key in the MT4 login ID and password
8. Click "Finish"
If successful, you should see the connection speed at the bottom right corner of your MT4 platform.