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Axi Help Center (EN)

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Arabic flag العربية (الإمارات العربية المتحدة) German flag Deutsch Spanish flag Español French flag Français Hindi flag हिन्दी (भारत) Indonesian flag Bahasa Indonesia Italian flag Italiano Japanese flag Japanese (Japan) Korean flag 한국어 Portuguese flag Português do Brasil Thai flag ไทย Pakistan flag اردو Vietnamese flag Tiếng Việt Chinese flag 简体中文 Taiwan flag 繁體中文
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CATEGORIES

  • Negative Balance
    • What is a negative balance and negative balance protection?

  • Complaint
    • How can I make a complaint?

    • Can I resolve or raise a complaint externally?

  • Regulator
    • Is Axi licensed or authorized or regulated?

  • Company and Working Hours
    • How do I contact Axi customer support?

    • What hours is Axi open?

    • What services does Axi provide?

    See all 6 questions
  • Setting up an Account
    • How long does it take to verify my account and get login details?

    • How can I submit identification documents if I didn't provide them when opening my Axi Trading Platform account?

    • Why has my account not been verified?

    See all 20 questions
  • How to start trading with Axi
    • What is slippage?

    • I can't remember my account number and can’t log in to my account. What should I do?

    • What trading platforms can I use to trade?

    See all 17 questions
  • Bonus and Promotion
    • Does Axi offer a Welcome Bonus?

    • How can I claim a bonus or promotion?

    • Where can I find information about current Axi promotions?

    See all 6 questions
  • MetaTrader 4 - General Information
    • Does Axi offer MT5 trading accounts?

    • Can I change my MT4 trading account into an MT5 trading account?

    • What is MetaTrader 4 (MT4)?

    See all 10 questions
  • MT4 Windows
    • How do I place a trade order in MT4? (Windows)

    • How do I show the Ask price? (Windows)

    • How do I set a Stop Loss or Take Profit? (Windows)

    See all 15 questions
  • MT4 Android
    • How do I place / modify / view / close trade orders via Android?

    • How do I download or remove the MT4 platform? (Android)

    • How do I log in / log out of MT4 on Android?

    See all 9 questions
  • MT4 MacBook
    • How do I place an order in MT4? (Mac/iOS)

    • How do I show the ASK price? (Mac/iOS)

    • How do I set a Stop Loss or Take Profit? (Mac/iOS)

    See all 15 questions
  • MT4 iPhone
    • How do I download or remove the MT4 platform? (iPhone)

    • How do I log in / log out of MT4 on iPhone?

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader
    • How do I access MT4 WebTrader for browser based trading?

    • How do I add symbols to MT4 WebTrader?

    • How do I place a trade order using MT4 WebTrader?

    See all 5 questions
  • Margins and Leverage
    • What are margin stop out levels?

    • What is Margin Call?

    • What is margin in trading?

    See all 7 questions
  • MT4 Troubleshooting
    • Is my Stop Loss guaranteed?

    • What is slippage?

    • How do I show the Ask and Bid line?

    See all 49 questions
  • General Information about MT5
    • Who can apply for an MT5 account?

    • Where can I sign up for an MT5 account?

    • I already have an Axi account. How do I open an MT5 account?

    See all 19 questions
  • Trading Platform: MetaTrader 5
    • What is the difference between MT4 and MT5?

    • What is MT5?

    • How do I know if I have enough money to open a trade position?

    See all 8 questions
  • MT5 Windows
    • Navigating MT5 on Windows device

    • How to Place an Order in MT5 (Windows)

    • How to Modify and Close an Order (Windows)

    See all 13 questions
  • MT5 Android
    • How to Place and Order with MT5 Android

    • How to Modify and Close a trade with MT5 Android

    • Can I use multiple accounts on the MT5 Android app?

    See all 14 questions
  • MT5 MacBook
    • Showing the ASK price (MacBook)

    • How do I set a Stop Loss or Take Profit? (MacBook)

    • How to download and uninstall MT5 on MacBook

    See all 13 questions
  • MT5 iPhone
    • How to Place a Trade (iPhone)

    • How to Close and Modify a Trade (iPhone)

    • Opening and Connecting to an MT5 Account with an iPhone

    See all 15 questions
  • MT5 WebTrader
    • How to Modify and Close an Order with MT5 WebTrader

    • How to Place an Order in MT5

    • How do I set a Stop Loss or Take Profit?

    See all 5 questions
  • Axi Trading Platform
    • What is the Axi Trading Platform?

    • In which countries is the Axi Trading Platform available for trading?

    • What is the difference between MT4 & Axi Trading Platform app?

    See all 5 questions
  • Trading with Axi Trading Platform: Mobile App
    • How do I place a trade in the app?

    • How do I Edit my positions?

    • How do I Fully or Partially close a position?

    See all 10 questions
  • Axi Trading Platform: WebTrader
    • How can I access the Axi Trading Web Platform?

    • Can I use Axi Trading Web for both Live and Demo Accounts?

    • Can I access the Axi Trading Web Platform without an account?

    See all 6 questions
  • Trading with Axi Trading Platform: WebTrader
    • Can a client add funds using the Axi Trading Web?

    • How to place a Market Order with Axi Trading Web Platform?

    • How to place a Pending Order with Axi Trading Web Platform?

    See all 22 questions
  • Axi Trading Platform Troubleshooting
    • What does a "Duplicate account" error mean?

    • What does a "email error" mean?

    • What does a "Password error" mean?

    See all 5 questions
  • Axi Trading Platform: Opening an Account
    • What do I need to open an account with the Axi Trading Platform?

    • How old do you have to be to have an Axi Trading Platform account?

    • Why do I need to finish my account application in the Axi app?

    See all 4 questions
  • Markets
    • What markets can I trade using the Axi Trading Platform?

    • What are Perpetual Futures and how can I trade them?

    • Key differences between perpetual futures and crypto assets

    See all 4 questions
  • Account Types
    • What type of trading account should I choose?

    • Does Axi have a Cent account?

  • Axi Select
    • How is my Edge Score calculated?

    • What is the Edge Score?

    • What is Axi Select?

    See all 81 questions
  • Demo Accounts
    • Opening a Demo Account

    • How many demo accounts can I create?

    • Demo account expiration

    See all 12 questions
  • Inactive / Archived Account
    • My old account is inactive / archived. Can I open a new account?

    • Will I be charged inactivity fees?

    • Why was I charged twice for inactivity fees?

    See all 5 questions
  • Deposits via MetaTrader
    • Available Methods for Deposit

    • How long will it take for funds to reach my account?

    • What is the minimum deposit required to open an account?

    See all 15 questions
  • Withdraw via MetaTrader
    • Available Methods for Withdrawal

    • How long will it take to receive my funds?

    • Why have I not received my withdrawal?

    See all 20 questions
  • Bank Account
    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • How to Add a Bank Account for Withdrawals

    • Bank Account: Terminology

  • Managing Payment Methods in the Client Portal
    • How can I update my credit card expiration date?

    • How can I remove/delete a credit/debit card via the Axi Client Portal?

    • How do I add a bank account via the Axi Client Portal?

    See all 8 questions
  • Internal Transfer
    • How to Perform an Internal Transfer with MT4 accounts

    • Troubleshooting Internal Transfer Issues with MT4 Accounts

  • Deposit via Axi Trading Platform (Mobile App)
    • What deposit methods are available?

    • What is the minimum deposit required to open an account?

    • How can I make a deposit using a card via the Mobile App?

    See all 10 questions
  • Withdrawal via Axi Trading Platform (Mobile App)
    • What withdrawal methods are available?

    • How can I make a withdrawal via bank transfer in the mobile app?

    • How can I withdraw funds via Skrill in the Axi mobile app?

    See all 7 questions
  • Bank Account
    • How to Add a Bank Account Using the Axi Trading Platform

  • Axi Trading Platform: Payment Issues
    • What should I do if I face issues with deposits or withdrawals?

  • Internal Transfer
    • How to Perform an Internal Transfer with Axi Trading Accounts

    • Troubleshooting Internal Transfer Issues with Axi Trading Accounts

  • Fees & Charges in my Trading Account
    • What is Swap, Triple Swap and Swap Rate?

    • What is a rollover? How are rollovers calculated?

    • What is a dividend?

    See all 4 questions
  • Forex CFD
    • How do I trade Forex CFDs?

    • What are the trading hours for Forex pairs and CFDs?

    • What is the difference between a Long and Short position in Forex trading?

    See all 4 questions
  • Trading Commodities and Bullion CFDs
    • How do I trade Commodities CFDs?

    • How can I trade gold with Axi?

    • What are the trading hours for Metals and Commodities CFDs?

    See all 5 questions
  • Shares CFD / Stocks
    • How does Share CFD trading work?

    • What are the trading hours for share CFDs?

    • Do dividends and tax apply to Share CFDs?

    See all 5 questions
  • Cryptocurrency CFDs
    • What cryptocurrencies does Axi offer?

    • How do I trade Cryptocurrency CFDs? When are crypto markets open?

    • What is the difference between cryptoassets and cryptocurrency CFDs?

    See all 4 questions
  • Indices trading
    • What are the trading hours for indices?

    • What is indices trading?

    • Are Axi indices based on a future or spot price?

    See all 4 questions
  • Trading Calendar
    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator
    • Can I use trading calculators?

  • Trade Investigation
    • How do I raise a dispute or request a trade investigation?

  • Axi Trading Platform: Account Maintenance
    • How do I change the currency of my trading account?

    • How do I change my Axi Trading Platform (Axi mobile app) password?

    • How do I close my Axi Trading Platform account?

    See all 5 questions
  • MetaTrader: Account Maintenance
    • I can't log in to my account. Why is my password not working?

    • I forgot my MT4 password, what should I do?

    • How can I change my MT4 password?

    See all 5 questions
  • Account Security
    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • MetaTrader: Documents
    • What documents can I request from Axi?

    • Can I request a document showing my deposits and/or withdrawals?

    • Will I receive Daily Statements and Monthly Statements?

    See all 6 questions
  • MetaTrader: Fees and Charges
    • What are inactivity fees and administrative charges?

    • Does Axi charge account maintenance fees?

  • MetaTrader: Account Closure
    • How can I close my Axi account?

    • I have more than one account. Can I close just one of my accounts?

    • Will my account be closed if it has a zero balance?

    See all 5 questions
  • Client Portal
    • Overview of Axi Client Portal

  • Affiliates
    • How do you become an Axi Affiliate?

    • How do affiliate payments, CPAs and commission work?

    • What is an Axi Affiliate? How do I make referrals?

    See all 4 questions
  • Introducing Broker (IB)
    • How do I become an Introducing Broker (IB)? What are the benefits?

    • How does Introducing Broker commission work?

    • How do I link / unlink an Introducing Broker account?

    See all 7 questions
  • Money & Asset Managers - MAM Accounts
    • How does a MAM get paid?

    • How do I make MAM deposits and withdrawals?

    • What is a Multi Account Manager (MAM) account?

    See all 6 questions
  • Money & Asset Managers - PAMM Accounts
    • How do I subscribe / unsubscribe to a PAMM strategy?

    • How do I close my Axi PAMM account?

    • What is a PAMM account?

    See all 7 questions
  • Axi Copy Trading
    • Troubleshooting: How do I fix common errors / problems with Axi Copy Trading?

    • Copy Trading Multi Account Feature

    • Changing the size of the trade copied

    See all 24 questions
  • Other Trading Tools
    • What are Expert Advisors?

    • Does Axi allow Expert Advisors?

    • How to install an EA (Expert Advisor)

    See all 7 questions
  • Feature FAQs
    • Frequently Asked Questions (FAQs)

  • Search Query
    • Common Searches

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Still need help?

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Still need help?

We're happy to assist you, whenever you need us.

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Copyright © Axi Support (EN)

Axi is a trading name of AxiTrader Limited (AxiTrader), which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, PO Box 1510, Beachmont Kingstown, St Vincent and the Grenadines.

AxiTrader is 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348). Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors.

When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. AxiTrader is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances. Important legal documents in relation to our products and services are available on our website. You should read and understand these documents before applying for any AxiTrader products or services and obtain independent professional advice as necessary. AxiTrader Limited is a member of The Financial Commission, an international organization engaged in the resolution of disputes within the financial services industry in the Forex market. The information on this website is not intended for Australian and New Zealand residents.