Invalid Account or Authorization Failed error messages can be resolved by the methods below:
The MT4/MT5 login number is incorrect
Double-check the account number with the original welcome email you received when first opening the account.
The password you have entered is incorrect
Double-check the password input. Alternatively, you can reset your password using the steps below:
Reset directly via Client Portal: You can access the link below to reset your password. A new PIN will be sent to your registered mobile number or email address.
Reset via MT4/MT5 platform (laptop only): This option is applicable to clients who remember their existing password but would like to change to a new password.
- Open your MT4/MT5 platform.
- Click "Tools"
- Click "Options"
- On the "Server "tab, click the "Change" button
- Type your current master password
- Click "Change master password"
- Type the new master password & confirm
You did not select the correct server number.
Here are the steps on how to rescan your server (laptop):
1. Go to "File"
2. Click "Open an account"
3. Scroll down the server list and click on the green (+) button
4. Key in Axi - <server>
5. Click "Scan"
6. Choose the correct server and click "Next"
7. Key in the MT4/MT5 login ID and password
8. Click "Finish"
If successful, you should see the connection speed at the bottom right corner of your MT4/MT5 platform.