Invalid Account or Authorization Failed error messages can be resolved by the methods below:
The MT4 login number is incorrect
Double-check the account number with the original welcome email you received when first opening the account.
The password you have entered is incorrect
Double-check the password input. Alternatively, you can reset your password using the steps below:
Reset directly via Client Portal: You can access the link below to reset your password. A new PIN will be sent to your registered mobile number or email address.
Reset via MT4 platform (laptop only): This option is applicable to clients who remember their existing password but would like to change to a new password.
- Open your MT4 platform.
- Click "Tools"
- Click "Options"
- On the "Server "tab, click the "Change" button
- Type your current master password
- Click "Change master password"
- Type the new master password & confirm
You did not select the correct server number.
Here are the steps on how to rescan your server (laptop):
1. Go to "File"
2. Click "Open an account"
3. Scroll down the server list and click on the green (+) button
4. Key in Axi - <server>
5. Click "Scan"
6. Choose the correct server and click "Next"
7. Key in the MT4 login ID and password
8. Click "Finish"
If successful, you should see the connection speed at the bottom right corner of your MT4 platform.