There are several reasons why your internal transfer may fail. Here are some common issues and solutions:

No Positive Account Balance:

Issue: You don’t have any trading accounts with a positive balance.

Solution: Deposit funds into your trading account first. You need at least one account with a positive balance to transfer funds.

Transfer Amount is Zero:

Issue: You entered a transfer amount of zero.

Solution: Ensure you enter a transfer amount greater than zero.

Insufficient Funds for Currency Conversion:

Issue: You’re transferring funds between accounts with different currencies, but the amount you entered is too small for the conversion to be valid.

Solution: Increase the transfer amount to ensure the conversion works correctly.

Insufficient Balance to Transfer:

Issue: The transfer amount exceeds the available balance in your source account.

Solution: Check the available withdrawable balance and make sure the transfer amount does not exceed it.

Account Verification Pending or Incomplete

Issue: If your account is not fully verified, internal transfers may be restricted.

Solution: Ensure you’ve completed all KYC (Know Your Customer) processes and uploaded the necessary documents. If any required documents are missing, you may have received an email requesting you to provide them. Check your inbox (and spam folder) for any communication from us. Only after successful verification can you transfer funds.

App or System Issue:

Issue: The transfer did not process due to a technical issue with the app or system. While the funds may have been deducted from the source account, they have not yet been credited to the destination account.

Solution: Wait a few minutes and check again. If the issue persists, contact Customer Support.