Follow the steps below to withdraw funds from your Axi trading account using cryptocurrency and the Axi mobile app:
- Open the app and log in; ensure you are logged into your Live account.
- Click on the ‘person’ icon in the top right corner.
- Select ‘My Accounts’ from the menu, then click Withdraw.
- Choose the MT4 account you want to withdraw funds from.
Important! If you have multiple trading accounts, ensure you select the correct one.
- Choose the cryptocurrency you wish to use and enter the withdrawal amount.
Note: Each withdrawal method has a minimum withdrawal amount. If you enter an amount lower than the minimum, you will not be able to proceed with the withdrawal.
The exchange rate displayed is system-generated and valid for 10 minutes, after which it will auto-refresh due to market fluctuations.
- Select the crypto wallet address where you wish to send the funds. If you are withdrawing to a new wallet, keep in mind that you can save up to 3 unique wallets per cryptocurrency.
- After verifying all the details are correct, click ‘Request Withdrawal’ to submit your request for processing.
Important notes:
- After submitting your withdrawal request, the amount will be deducted from your balance while processing.
- If the withdrawal request is unsuccessful, the amount will be returned to your balance, and you will receive an email from our Client Services team explaining the reason for the failure and the next steps.