Follow the steps below to withdraw funds from your trading account:
- Log in to the Axi Client Portal
- Navigate to the ‘Funds’ section.
- Select ‘Withdraw’ from the top menu.
- Choose the MT4/MT5 trading account you want to withdraw funds from.
IMPORTANT: If you have more than one MT4/MT5 account, ensure you select the correct one. Withdrawing into the wrong account may require an additional internal transfer, which could cause delays as we will need time to process it.
- Input the amount you want to withdraw.
Note: If you have already deposited using PIX, you can only withdraw up to the initial deposit amount; please refer to our Return to Source (RTS) policy for more information.
- Once the RTS balance has been consumed, you will be able to withdraw the remaining amount (profit). To do so, enter your withdrawal amount in the 'PIX’ option, then click ‘Continue’.
- Choose the account you would like to withdraw to, and click ‘Continue’.
IMPORTANT: Once a withdrawal request has been submitted your balance will be reflected after the deduction, while it is processing. If your withdrawal request is unsuccessful, the amount will be returned to your balance and our Client Services team will email to advise the reason for failure and the next steps.