There could be several reasons why you're unable to withdraw your funds. Here are the most common issues:
- Account Verification Pending / Incomplete: Your account might not be fully verified yet, which is required for withdrawals. Please ensure that all necessary documents have been provided and your account is fully verified before trying to withdraw.
- Withdrawal Restrictions or Limits: You might be attempting to withdraw more than the maximum allowed or less than the minimum for your chosen withdrawal method. Additionally, if funds need to be returned to the original source (such as the payment method used for deposits), this could affect the withdrawal process. Check the limits and requirements for your selected withdrawal method.
- Open or Pending Positions: If you have any open trades or positions, you may not be able to withdraw until they are closed.
- Unsettled Commissions: If there are any pending commissions, they must be cleared before you can withdraw your funds. Please check if there are any unsettled commissions.
- Technical Issues: Sometimes, technical or system issues can prevent withdrawals from being processed. If this is the case, please try again later.
If none of the above apply, or you still have trouble withdrawing, please reach out to Customer Support or contact your Account Manager for further assistance.