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我嘗試在新客戶入口網站創建帳戶時遇到錯誤,該如何處理?

若您已在舊版客戶入口網站擁有現有帳戶,在該帳戶完全關閉前,無法使用相同電子郵件地址註冊新版客戶入口網站。

若未關閉舊帳戶就嘗試註冊,可能會出現「存取遭拒」等錯誤訊息。這表示您的電子郵件仍與系統中的有效帳戶相關聯。

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✅ 請依下列步驟操作:

  1. 關閉所有現有Axi帳戶
    操作前請務必完成:
    • 平倉所有未結部位
    • 提領帳戶餘額
  2. 提交帳戶關閉申請:
    • 前往「幫助中心
    • 點擊「提交請求
    • 選擇關閉帳戶選項
還有其他問題?提交請求

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