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About Axi

Getting Started

My Axi Account

Trading Accounts

Markets

Margin and Leverage

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Partnerships 

Trading Tools

Trading Platform Troubleshooting

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Payments

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Discover how our range of powerful trading tools can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Deposits and Withdrawals

Learn about our partnership options and how they work.

Partnerships

How do I open Incognito or Private mode in different browsers?

Why Isn’t My Expert Advisor (EA) Working in MT5?

Is my Stop Loss guaranteed?

What is slippage?

Can I use an MT4 Expert Advisor on MT5?

MT4/MT5: Stop Loss, Take Profit, or Trailing Stop Not Working

How do I show the bid and ask price on my MT4/MT5 chart?

Why Am I Experiencing Execution Delay or Slippage in MT4/MT5?

Why can’t I place a trade on MT4/MT5?

What Does “Order Type Not Supported” Mean in MT5?

The "Invalid Account" or "Authorisation Failed" error usually means your MT4/MT5 account number, password, or selected server is incorrect. Verify your login details, reset your password if needed, and make sure you're connecting to the correct trading server.

How to resolve error: Invalid Account / Authorisation Failed

Why Are Cross Currency Pairs Not Showing in MT5?

How to resolve error: No Connection

Why is Market Depth not loading in MT5?

How to resolve error: Cannot log in using the MT4/MT5 account number

Why does my MT4/MT5 account execute trades slowly?

Why is my chart not displaying indicators in MT4/MT5?

What does the "Market Closed" notification mean?

What does the "Trade is disabled" notification mean?

Why am I not seeing live prices in my MT5 account?

How to resolve error: Symbols not loading / Waiting for Update

Why is my trade not executing in my MT4/MT5 account?

How to resolve error: Unable to locate the instrument on the MT4/MT5 platform

What are "Off Quotes"?

What does the "Old Version" notification mean?

What is an Invalid Stop Loss (SL) or Take Profit (TP)?

Why were my trades not closed as expected?

When will my MT4/MT5 platform update?

How do I view multiple charts on my MT4/MT5 platform?

Can I use TradingView with my MT4/MT5 trading account?

What is the maximum number of orders I can open per day?

What is the expected trade execution time?

How do I download historical trade data?

What is 'OHLC' on an MT4/MT5 chart?

Can I adjust the scale of the vertical and horizontal axes on charts?

Why has my MT4/MT5 platform not saved my chart settings or profiles?

What timeframes are available for my charts?

How do I change the way my profits are displayed?

How do I add indicators to my chart?

What does the volume on my chart indicate?

Why are there gaps in my chart? How do I fix gaps?

What is an offline chart?

Why did my Take Profit order not get executed?

How do I create trend lines or line studies?

How do I download Quote History in MT4/MT5?

What version or build of MT4/MT5 do I have?

What is a Trailing Stop?

What is an Investor Password?

Why do I only see one price on my chart? Is it the BID or the ASK?

How do I get log files from my desktop?

Find out why you may see a “Duplicate account” error when trying to create an account, including when your email address is already linked to an existing profile. This article explains how to access your existing account, apply for a sub-account when eligible, and recover access depending on how you originally signed in.

What does a "Duplicate account" error mean?

Learn why you may see the “Please enter a valid email address” error or "email error" and how to correct common issues, such as missing information, extra spaces, or invalid characters in the email address.

What does an "email error" mean?

Learn why you may see a “Password error” message and what could be preventing your password from being accepted. This article explains the password requirements and common issues, such as incorrect length, insufficient strength, spaces, or unsupported characters.

What does a "Password error" mean?

What does a "Date of Birth error" mean?

What does a "Valid phone number" error mean?

Learn why you may not be able to open an Axi Trading Platform account and what you can do next. This article explains common reasons, including duplicate accounts, pending or incomplete applications, age or country restrictions, partner limitations, password issues, account limits for MT4/MT5 sub-accounts, suspended accounts and technical problems.

I was trying to open an account, and an error popped up, why?

Why do I need to finish my account application in the Axi app?

My chart in the Axi app is frozen or not responding. What should I do?

I am trying to open a trade but cannot. What should I check?

Learn how to troubleshoot common issues with the Axi Mobile App, including app errors, loading problems, crashes, and issues with individual trading instruments. This guide also explains how to check whether the issue is related to the app or the instrument, including market hours and public or bank holidays.

Why isn't the Axi App working?

This article provides simple troubleshooting steps for clients who experience an incorrect or outdated symbol quote in the Axi Trading app, including checking for the latest app version, restarting the app, and re-authenticating if needed.

Why might a symbol show an incorrect or outdated quote in the Axi Trading app?

AXI Corp

AXI Corp

Trading Platform Troubleshooting

MT4 and MT5 Account Troubleshooting Guide

Axi Trading Platform Troubleshooting Guide