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About Axi

Getting Started

My Axi Account

Trading Accounts

Markets

Margin and Leverage

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Partnerships 

Trading Tools

Trading Platform Troubleshooting

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Payments

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Discover how our range of powerful trading tools can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Deposits and Withdrawals

Learn about our partnership options and how they work.

Partnerships

Does Axi offer bonuses or special promotions?

I can't remember my account number and can’t log in to my account. What should I do?

What is a contract for difference (CFD)?

What is STP, ECN and OTC trading?

Does Axi have low spreads?

Can I open trade positions over the weekend/holidays?

Can I place a trade when the market is closed?

Can I trade micro and mini lots with Axi?

When are major economic news announcements made?

Does Axi offers fixed spreads?

Can I place trades via e-mail or phone?

What is a base currency?

How do I Iearn to trade?

What trading platforms can I use to trade?

What are spreads, pips, points, ticks and lot sizes?

What trading strategies are allowed?

What types of trades can I place? What are market orders, pending orders and limit orders?

Why has my account not been verified?

What documents do I need to open an account?

Can I change my account type?

Can I open an Axi account in any country?

Which types of identification are accepted?

If I close my account, can I apply for a new one using the same email address?

What should I do if my identity check fails?

What should I do if I can’t upload documents via the Client Portal?

I haven't received the email confirming that my trading account was opened. How can I find my trading account details?

How do I register and open an Axi trading account on the Axi website?

Why can't I apply for a new trading account?

How many trading accounts can I have?

How to open an MT4/MT5 trading account in the Client Portal?

How long does it take to verify my account and get login details?

How to open an account using the Axi Trading Platform app?

How can I request an additional trading account?

Can I register an MT4/MT5 account via the Axi app and then log in to the Client Portal with the same credentials?

Can I use my residence card to verify my account?

Common reasons why an Axi account application may be rejected, which decisions are final, and what to do if you can reapply.

Why was my registration rejected — and what can I do?

What to do if you did not receive a Welcome Email after creating your Axi account.

I didn't receive my Welcome Email — can I still log in?

Learn how to switch between Standard and Pro trading account types at Axi. Depending on your account, you may be able to convert your existing trading account. Alternatively, you can open an additional trading account with your preferred account type while keeping your existing account active.

How do I switch account types?

What to do if you already have an Axi profile and cannot create a new one. Covers opening additional  trading accounts under your existing profile, or closing your current profile to start fresh.

I already have an Axi account — what are my options?

Why can't I see my country on the list to open an account?

AXI Corp

AXI Corp

Getting Started

Bonus and Promotion

How to start trading with Axi

Setting up an Account