If your account has not been verified, please check the most common reasons below:

• Missing Documents: A common cause for verification delays is missing or incomplete documentation. When creating a trading account, Proof of Identity is required. We only accept government-issued documents with a photo (such as a Passport, National Identity Card, or Driver’s License) and Proof of Address may also be requested. For detailed information on the required structure of each document, please visit: "What documents do I need to open an account?"
• Document Processing Time: After submitting your documents, the length of the verification process depends on whether the verification can proceed automatically. 

Electronic verification is usually performed first, and once authenticated, your account will be opened immediately. If a manual review is required, this may take an additional 1-2 business days.

If you have submitted all required documents and have not received an update within the expected timeframe, please contact our Client Services team for further assistance.