💬
Arlo
We give you the edge to succeed.
Markets Hero Background

How can we help?

Check our self-serve options or use our search.

Who can apply for an MT5 account?

MT5 trading accounts are now available to all new and existing Axi clients. 

  • New clients can choose MT5 during the onboarding process. After completing the setup, you will receive your new account login details via email. 
  • Existing Axi clients with MT4 accounts can log into the Client Portal using their email and password. Once logged in, click "Create New Account" to open an MT5 account. 
  • For existing clients, the full application form is not needed. You will only need to provide MT5-specific details, such as account type, leverage, and password. 

Important: After funding your MT5 account, you must complete the verification within 28 days. If not verified within this period, certain limitations will apply, such as: 

  • Deposit limits 
  • Withdrawals restricted to the initial deposit 
  • Limited access to certain deposit methods 

Important: Be sure to check your main email inbox, as well as your SPAM/Junk folders, for the Welcome Email after opening your account. 

Will I receive reminders to complete my verification? 

Yes. Clients will receive several email reminders. If verification is not completed within 28 days, the account will be frozen. 

Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.