Important: This method is only available to residents of Japan.

Follow the steps below to withdraw funds from your trading account in the Axi mobile app using Bitwallet: 

• Open the app and log in. Note: Make sure you are logged into your live account. 
• Click on the “Profile” icon in the top right corner.
• Select “My Accounts” from the menu, then click “Withdraw”.

• Choose the account you want to withdraw funds from.  

Note: If you have multiple trading accounts, make sure you select the correct one. 

• Enter the amount you wish to withdraw. 

Important: If you have previously deposited using Bitwallet but have not yet withdrawn via Bitwallet, you will need to withdraw back to the source of the initial deposit (read more about our Return To Source policy).

• After clicking “Continue”, you will be prompted to select a Bitwallet account to receive your withdrawal. The wallet will be identified by the email address you used for your first successful deposit.

Note: You must withdraw to the same email address (Bitwallet account) you used to deposit. Withdrawals to a different email are not allowed if you haven’t fulfilled the Return To Source policy.

• Once you have checked that all details are correct, click “Request Withdrawal” to submit the request for processing.

IMPORTANT: We may take 1-2 business days to review and process your withdrawal request. Please note that after submitting a withdrawal request, your balance will be reflected after the deduction while processing. Should your withdrawal request be unsuccessful, you will see the amount returned into your balance and an email from client services will be sent to you with the reason for failure and the next steps.