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我正在尝试在新客户门户创建账户,但遇到错误提示。该怎么办?

若您已在旧版客户门户拥有现有账户,在该账户完全关闭前,无法使用相同邮箱注册新版客户门户。

若未关闭旧账户就尝试注册,可能会看到“访问被拒绝”等错误信息。这表明您的邮箱仍与系统中活跃账户关联。

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✅ 操作步骤:

  1. 关闭所有现有Axi账户
    操作前请确保:
    • 平仓所有持仓头寸
    • 提取账户剩余资金
  2. 提交账户注销申请:
    • 前往帮助中心
    • 点击“提交请求
    • 选择账户注销选项
还有其它问题?提交请求

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