If you're encountering any issues while adding a bank account, we’re here to help! Please ensure that all the details you’ve entered are correct and match the information on your bank records. If the problem persists, contact our support team for assistance.

IBAN contains illegal characters

An IBAN is a combination of alphanumeric characters that includes a country code, two check digits, and a detailed bank account number used for bank wire transfers. When entering your IBAN, ensure there are no spaces between the letters and numbers.

Each country has its own IBAN format, which you can find in the IBAN Register. Click here to see the IBAN format and examples specific to your country.

To validate your IBAN, click here.

IBAN length is not correct

An IBAN is a combination of alphanumeric characters that includes a country code, two check digits, and a detailed bank account number used for bank wire transfers. When entering your IBAN, ensure there are no spaces between the letters and numbers.

Each country has its own IBAN format, which you can find in the IBAN Register. Click here to see the IBAN format and examples specific to your country.

To validate your IBAN, click here.

IBAN structure is not correct

An IBAN is a combination of alphanumeric characters that includes a country code, two check digits, and a detailed bank account number used for bank wire transfers. When entering your IBAN, ensure there are no spaces between the letters and numbers.

Each country has its own IBAN format, which you can find in the IBAN Register. Click here to see the IBAN format and examples specific to your country.

To validate your IBAN, click here.

The account check digit is not correct

Maybe you have a typo in the bank code or account number you entered. Please check them both.

Incorrect Account Number

If you're having trouble uploading your bank statement, try the following solutions:

• Clear your browser’s cookies and cache.
• Use a different device (PC or phone).
• Switch to another browser (Edge, Chrome).
• Ensure the file isn’t too large (only the first page with key details like bank name, logo, account number, IBAN, Swift/BIC, and account holder’s name is required).

  Ensure the document is in JPG or PDF format and is not edited or password-protected.

• Try using hidden/incognito mode.
• Make sure the bank statement is recent (no older than 6 months).

If the problem persists, contact our support team for assistance.