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Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 5

Trading Platform Troubleshooting

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

Learn about our partners and ow they work

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

What is a Multi Account Manager (MAM) account?

What are the benefits of a MAM account?

How do I apply for a MAM account?

Who can be a MAM Master?

What is the difference between a MAM Master and a MAM Investor?

Learn how to withdraw funds from a MAM (Multi-Account Manager) account at Axi.

How do I withdraw funds from a MAM account in the Client Portal?

How do I deposit funds from a MAM account?

What MAM allocation methods are available?

How do I use the MAM terminal?

What is the difference between PAMM and MAM account?

Do I need to deposit my own money to start working with a MAM account?

Can I apply for a MAM account as an individual or corporate entity?

What leverage can I have in a MAM account?

What currency can I have my MAM Master account in?

Can I trade in my MAM Investor account?

Can I close my MAM Investor account at any time? What is the correct procedure?

What is the minimum deposit required to fund a MAM account?

How do I connect with the Money Manager (MAM) I want to work with?

What are the benefits of being a PAMM Master?

What is the link to access the PAMM portal?

How is the profit-sharing and performance fee calculated in a PAMM account?

Do I need to deposit my own money to start working with a PAMM account?

How many strategies can I have as a PAMM Master?

How can I log into the PAMM Portal if I forgot my password?

Do I need to select a PAMM Master to join?

Can I charge different percentages on profits in a PAMM account?

What are the common issues when assigning or unassigning accounts in a PAMM setup?

Find out which account to use when withdrawing PAMM rebates or profits.

Which account do I use to withdraw rebate funds from a PAMM account?

What are the benefits of being a PAMM Investor?

How does a PAMM get paid?

What leverage can I have in a PAMM account?

Can I trade with my PAMM Investor account?

How do I close my Axi PAMM account?

What is a PAMM account and how does it work?

What information is available on my PAMM Portal dashboard?

How can I view my personal information on the PAMM portal?

How do I view or download my PAMM statements?

Where can I see and manage the strategy I created?

How do I view a PAMM Master strategy?

How do I create a new PAMM Master strategy?

How do I access the Axi PAMM portal?

How do I make a deposit to my PAMM account?

How do I subscribe/unsubscribe to a PAMM strategy?

Can I choose which PAMM master to subscribe to on the portal?

What fees does the PAMM Master charge?

Can a PAMM investor trade independently?

Find out the minimum withdrawal amount for PAMM and MAM accounts at Axi.

What are the minimum withdrawal amounts for MAM and PAMM accounts?

What is the minimum deposit for a PAMM account?

Will PAMM Investor accounts receive daily statements if the PAMM Master has no trades in place?

Who can become a PAMM Partner?

How do I apply for an Axi PAMM account?

Learn how to withdraw partial funds from a PAMM account, including partial withdrawal rules and margin requirements.

How do I withdraw funds from a PAMM account?

How can I contact the service team from the PAMM portal?

What is an Introducing Broker (IB)?

What are the benefits of working as an Introducing Broker (IB)?

Are rebates paid for the lifetime of the client?

When are rebates paid?

Will I get paid if my client trades less than 1 lot?

Where can I find the commission/rebate I received?

Can I earn commission from clients who join the Copy Trading app?

Will I get paid if a client trades less than 1 lot?

How can I ensure my client is linked to my referral code and get my referral link?

How much will I get paid per lot and which tier do I qualify for?

How long do I need to wait to access the Client Portal and IB Portal?

How can I see the clients who registered under me?

Why didn’t I receive my IB rebates on the expected day?

How can I refer someone using my own link?

Why was my rebate not paid in full?

What questions are required in the IB Application Form?

What is the difference between Client Portal and the IB Portal?

How to unlink my account from an Introducing Broker (IB)?

Is there an ROI requirement for IBs?

How do Introducing Brokers (IBs) earn rebates?

I want to know more about your IB program, but I don’t want to sign up yet without knowing the commission structure. Where can I find this information?

I want to change my partner. How can I move my account to another partner?

Find out where to withdraw funds if you cannot find the withdrawal option in the IB portal.

I can't find the withdrawal option in my IB portal — how do I withdraw?

How can I find out about ongoing campaigns or promotions available to partner accounts?

How can I view the rebate and commission structure for referring people to Axi?

When am I eligible for fees as an Introducer?

How can I find the link to share with clients for registration under my IB account? Where can I find my IB referral link?

How can I navigate the IB Portal?

What information can I view on my Fees tab in the IB Portal?

What information can I view on my Clients tab in the IB Portal?

What information can I view on my Marketing Banner tab in the IB Portal?

Can I change my password inside the IB Portal?

What information can I view on my Sub-IB’s tab in the IB Portal?

How can I view my personal information on the IB Portal?

How do rebate tiers work in the IB system?

Learn how Axi's Partner Loyalty Programme works for Introducing Brokers, including eligibility, tier requirements, trading volume and active client thresholds, net deposit conditions, prizes, and how to track your progress.

Partner Loyalty Programme: Frequently Asked Questions

IB Cashback Program: Common Questions & Answers

How can I view or create a campaign in the IB Portal?

What information can I view on my Settled Rebate Report tab in the IB Portal?

What information can I view on my Unsettled Rebate Report tab in the IB Portal?

Which tier do I qualify for?

How many levels of sub-IBs can I create?

Can I reassign old clients using my link?

How can I check if my rebate is settled?

What documents do I need to become an IB?

What information can I view on my Dashboard in the IB Portal?

How can I change my partner (Introducing Broker)?

What is the link to access the IB portal?

How to link / tag my account to an Introducing Broker (IB)?

What is the commission structure for Introducing Brokers (IBs)?

How do I apply to become an Axi Affiliate?

What is my password to the Affiliate Dashboard?

When is my commission approved?

Why am I having issues with my affiliate referral link?

What is the Axi Affiliate Portal?

What is ROI and how does it work?

How can I ensure a client is linked to my referral code or structure?

What are the rules for a client to get qualified as an affiliate?

Why did I not receive my CPA?

How much CPA will I receive?

How do I receive my CPA?

Why was my CPA paid less than expected?

Learn how to withdraw CPA commissions, including minimum thresholds, method restrictions, and steps.

How do I withdraw my CPA commission via the Client Portal?

How can I change my partner (Affiliate)?

Are my commissions different if my referral trades on an Axi Select account, a Standard account, or directly on the Axi App?

What is the second link (Sub-Affiliate Link) on CELLXPERT (CX)?

Can I refer clients from any country using my link?

What does CPA mean?

Where is the commission paid?

What if I don’t reach 1.5% ROI?

What is the minimum threshold to be paid commission?

What is an Axi Affiliate?

What is the link to log in to my Affiliate Dashboard?

Is the CPA the same for all clients?

Is the CPA the same for all countries?

When will I get paid for CPA?

What volume is required to trigger CPA/Commission?

I want to know more about your affiliate program, but I don’t want to sign up yet without knowing the commission structure. Where can I find this information?

How do I refer clients as an Axi Affiliate?

I can’t find my referral link; what should I do?

Why do I see USD in the Affiliate Portal report instead of EUR, even though my account is set to EUR?

Can I have a customised commission structure?

Where can I log in to monitor my clients who signed up using my link?

What can I see in the Dashboard tab of the Axi Affiliate Portal?

What is the difference between a Master Affiliate and Sub-Affiliate?

What are the benefits of being an Axi Affiliate?

What can I see in the Reports tab of the Axi Affiliate Portal?

I can’t log in to my affiliate account. I forgot my password; what should I do?

Partnerships

Money & Asset Managers - MAM Accounts

Money & Asset Managers - PAMM Accounts

Introducing Broker (IB)

Affiliates