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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

MCP Management and Claude

Can I change leverage in the Axi Trading Platform?

Will I be notified of low margin in the Axi mobile app?

Why was my position automatically closed?

Find out what Higher Margin Requirements (HMR) are, when they may apply, and why they exist.

What is a Higher Margin Requirement?

Learn how margin stop out (liquidation) levels work and the level that applies to your platforms.

What are margin stop out levels?

What is Margin Call?

Will I be warned if I have low margin in my trading account?

What is leverage in trading? What is the maximum leverage available?

Can I lose more money than I have in my account?

Learn what margin is, how it works in forex and CFD trading, and what a margin call means. Understand initial, free, variation and total margin, how margin level is calculated, and how dynamic margin requirements can affect your trades.

Margin and Leverage

Margin and Leverage with Axi Trading Platform

Margins and Leverage with MetaTrader (MT4/MT5)