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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Learn about our partners and ow they work

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Axi Trading Platform Troubleshooting Guide

How do I open Incognito or Private mode in different browsers?

Why Isn’t My Expert Advisor (EA) Working in MT5?

Is my Stop Loss guaranteed?

What is slippage?

Can I use an MT4 Expert Advisor on MT5?

MT4/MT5: Stop Loss, Take Profit, or Trailing Stop Not Working

How do I show the bid and ask price on my MT4/MT5 chart?

Why Am I Experiencing Execution Delay or Slippage in MT4/MT5?

Why can’t I place a trade on MT4/MT5?

What Does “Order Type Not Supported” Mean in MT5?

The "Invalid Account" or "Authorization Failed" error usually means your MT4/MT5 account number, password, or selected server is incorrect. Verify your login details, reset your password if needed, and make sure you're connecting to the correct trading server.

Trading Platform Troubleshooting

MT4 and MT5 Account Troubleshooting Guide