Yes, your Apple ID is not tied to your device. If you originally registered your AXI account using Sign in with Apple, you can continue to access your account using the same Apple account, even if you are now using an Android device (such as a Samsung phone).
When using an Android device, you will need to log in by entering your email address and password. The Face ID login option is only available when accessing your account through an Apple device.
If you're unable to log in, the issue is usually related to something else rather than your phone.
1. Make sure you're selecting "Continue with Apple"
If you originally created your account using Apple Sign-In, don't use Email & Password unless you originally created a password-based account.
2. Confirm you're using the correct Apple ID
Many users have multiple Apple IDs. Ensure you're signing in with the same Apple ID used when registering your Axi account.
3. Check whether "Hide My Email" was used
If you selected Hide My Email when signing up with Apple, your Axi account may be linked to Apple's private relay email address instead of your personal email. Signing in with the same Apple ID will still work, but searching for your personal email may cause confusion.
4. Complete the Apple authentication flow
If the Apple sign-in window is closed before authentication is completed, the login won't finish.
5. Check your internet connection and update the app
Ensure you're using the latest version of the Axi Trading app and have a stable internet connection.
6. If none of the above works
Contact Customer Success and provide:
The email address you believe is linked to the account.
Whether you signed up using Apple Sign-In.
The device you're currently using.
A screenshot of any error message you receive.
