If you log in to the old Client Portal and see a message saying the service you're trying to access is no longer available due to a platform upgrade, this is part of our move to the new Client Portal.
It usually means one of the following:
Your account has already moved to the new Client Portal, so activities are no longer handled on the old one, or
Your account hasn't been moved yet and needs to be checked by our team.
What to do:
Please contact our Client Services team so we can confirm your account status.
Once we've confirmed it, we'll direct you to the correct portal to log in and continue managing your account.
Your account, trading accounts, and funds remain safe throughout the upgrade. Our team is ready to help you complete the step you were trying to take.
