After migration, your account is managed on the new Client Portal. Most login problems are quick to resolve — follow the steps below.
First, make sure you're on the new Client Portal
Log in at https://my.axi.com.
If you open the old portal (for example, clientportal.axi.com), you'll see a message that you'll be redirected to the new Client Portal — you'll be taken there automatically, or you can click Log in to new Client Portal to go there straight away.
Bookmark https://my.axi.com so you can go there directly next time. The old portal link no longer works for account activities once you've migrated.
If you can't log in or have forgotten your password (email + password login)
On the new Client Portal login page (https://my.axi.com/login), click Forgot password.
Enter the email address linked to your account and request the reset email.
Follow the instructions in the email to set a new password.
Log in again, then complete the multi-factor authentication (MFA) setup if prompted.
If you sign in with a social login (Google, Apple, or Facebook)
Keep signing in with the same social provider you originally used. Social-login accounts don't have a separate Axi password, so Forgot password won't work and no reset email will be sent. If your social login isn't working, please contact our Client Services team.
If the login or reset still doesn't work, try these
Clear your cache and cookies, or try another browser, device, or phone.
Confirm you're using your registered email address.
If you see an error while resetting your password (for example, a message asking you to contact support, or a temporary technical error), please wait a short while and try again.
Your account and funds are safe
If you can't log in, this normally affects only your portal access — not your trading accounts or balances.
If the problem continues after trying the steps above, please contact our Client Services team and let us know what the screen says, so we can help you straight away.
If the issue persists after a successful password reset, please contact our Customer Success team for further assistance.
