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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

MCP Management and Claude

Axi Trade Assistant

Learn how to use Ask Axi, Axi's built-in AI trading assistant. This article explains the main features, who can access them, usage limits, supported languages, and how to navigate the Ask Axi dashboard.

What is the Trade Assistant tab and how do I use it?

Learn why a trade may not appear in the Portfolio tab of Ask Axi. This article explains the most common reasons, such as open trades, recent trade delays, incorrect date ranges, and daily analysis limits, as well as when to contact Customer Success.

Why isn't my trade showing under the Portfolio tab?

Learn what Ask Axi is and how it can help you. This article explains its main features, what you can use it for, and why it provides information and insights rather than personal financial advice.

What is the Trade Assistant for?

Find answers to common questions about Ask Axi, including chat and Portfolio Analysis limits, supported accounts and platforms, report sharing, analysis accuracy, feature access, and supported asset classes.