What if my bank account is closed and I need to withdraw?

If your bank account has been closed, you will not be able to withdraw funds to that account. To proceed with your withdrawal using an alternative method, you will need to provide confirmation of the account closure.

What you need to do

1. Obtain an official bank letter: request a document from your bank confirming that your account has been closed.

2. Submit a request: Open a ticket via the Help Centre.

3. Attach your document: Include the closure confirmation letter with your support request.

What happens next?

Once your documents are reviewed and verified, our team will guide you through the next steps to update your withdrawal details and complete your request.