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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

MCP Management and Claude

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Learn about our partners and ow they work

Axi Trading Platform Troubleshooting Guide

Deposit via Client Portal

Learn how to deposit via Global Money Transfer (international bank transfer), including supported currencies, IBAN details, and steps via the Client Portal.

How to deposit via Global Money Transfer — Client Portal

Learn how to deposit via PayPal via the Axi Client Portal, including account requirements, and steps.

How to deposit via PayPal — Client Portal

Learn how to deposit funds using Skrill via the Axi Client Portal, including account selection, minimum deposit requirements, Skrill payment steps, and how to complete the transaction successfully.

How to deposit via Skrill — Client Portal

Learn how to deposit funds using PIX, including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit via PIX in Brazil — Client Portal

Learn how to deposit via Local Money Transfer in Thailand via the Axi Client Portal, including QR code rules (5-minute expiry), minimum (500 THB), and steps.

How to deposit via Local Money Transfer in Thailand — Client Portal

Learn how to deposit funds using Local Money Transfer in China via the Axi Client Portal, including eligibility requirements, supported payment methods, minimum deposit limits, transaction expiry rules, and steps to complete your deposit successfully.

How to deposit via Local Money Transfer in China — Client Portal

Learn how to deposit via Local Money Transfer in Japan via the Axi Client Portal, including the Katakana name requirement and steps.

How to deposit via Local Money Transfer in Japan — Client Portal

Learn how to deposit funds using Knet via the Axi Client Portal, including eligibility for Kuwait residents, minimum deposit requirements, currency conversion, and steps to complete your Knet payment successfully.

How to deposit via Knet in Kuwait — Client Portal

Learn how to deposit funds using Visa/Mastercard, ApplePay, or GooglePay via the Axi Client Portal in the Middle East, including eligibility requirements, deposit limits, supported payment methods, and steps to complete your payment successfully.

How to deposit via Visa/Mastercard, Apple Pay or Google Pay in the Middle East — Client Portal

Learn how to deposit funds using Local Money Transfer (UPI) in India via the Axi Client Portal, including QR code payment steps, UPI reference ID requirements, minimum deposit limits, and processing timelines.

How to deposit via Local Money Transfer (UPI) in India — Client Portal

Learn how to deposit funds using PayNow via the Axi Client Portal, including eligibility for Singapore residents, QR code payment steps, minimum deposit requirements, currency conversion, and important QR code expiry information.

How to deposit via PayNow in Singapore — Client Portal

Learn how to deposit funds using Local Money Transfer in Malaysia via the Axi Client Portal, including supported payment methods, minimum deposit requirements, currency conversion, and steps to complete your online bank transfer or e-wallet payment successfully.

How to deposit via Local Money Transfer in Malaysia — Client Portal

Learn how to deposit via Local Money Transfer in Indonesia via the Axi Client Portal, including Offline/Online Bank Wire and eWallet options, and the 10-minute rule.

How to deposit via Local Money Transfer in Indonesia — Client Portal

Learn how to deposit via Gate To Pay via the Axi Client Portal, including country eligibility, first-time setup, and steps.

How to deposit via Gate To Pay — Client Portal

Learn how to deposit via Apple Pay via the Axi Client Portal, including device/browser requirements, supported currencies, and steps.

How to deposit via Apple Pay — Client Portal

Learn how to deposit via Credit/Debit Card (Visa or Mastercard) via the Axi Client Portal, including card requirements, minimum (USD 5), and steps.

How to deposit via Credit/Debit Card — Client Portal

Learn how to deposit via cryptocurrency via the Axi Client Portal, including supported coins, network selection rules, wallet address rules, and the wrong-network warning.

How to deposit via Cryptocurrency — Client Portal

Learn how to create a Gate To Pay account and set up the Axi Card app, including eligibility requirements, account registration, identity verification, and steps to add funds to your Axi Card.

How to create a Gate To Pay account and add funds to your Axi Card?

Learn how to deposit via Neteller via the Axi Client Portal, including account requirements, minimum deposit (USD 5), and steps.

How to deposit via Neteller — Client Portal

Learn how to deposit funds using Local Money Transfer , including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit via Local Money Transfer in Vietnam — Client Portal

Find out how to deposit funds via Local Payment Agent in the Axi Client Portal, including requirements, limits, and step-by-step instructions.

How to deposit via Local Payment Agent — Client Portal

Learn how to deposit funds using Google Pay, including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit via Google Pay — Client Portal

Learn about the requirements, limits, and steps to complete a Local Money Transfer in Colombia deposit in the Client Portal.

How to deposit via Local Money Transfer in Colombia — Client Portal

Find out what each deposit status label means in your Axi Funding History and what action, if any, is required.

What do the deposit status labels mean?

Learn how to deposit funds using Binance Pay, including bank account verification requirements, deposit limits, and steps to complete your payment in the Axi Client Portal.

How to deposit via Binance Pay — Client Portal

Learn how to deposit via Peska through the Axi Client Portal, including account requirements and steps.

How to deposit via Peska — Client Portal

Learn how to register a Peska account, including account type selection, email verification, and the identity checks required before the account can be used.