What does my withdrawal status mean?

What each withdrawal status in the Client Portal means and when to contact support.

Updated 5 hours ago

You can check the real-time progress of your withdrawal status in the Client Portal by navigating to Funds and selecting Transaction History.

Status	What it means
Pending	Your withdrawal request has been received and is currently being reviewed.
Successful	Your withdrawal has been processed and sent. The time it takes to see the funds depends on the chosen payment method.
Failed	The payment provider could not complete the transaction. Your funds have been returned to your trading account.
Rejected	The withdrawal was not approved by Axi. Your funds have been returned to your trading account.
Cancelled	The withdrawal request was cancelled. Your funds have been returned to your trading account.

When should I contact Client Services?

You only need to contact Client Services if you need clarification on why a withdrawal was not processed. If your status is Failed, Rejected, or Cancelled, your funds are already back in your trading account. No further action is required unless you want more details.

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