Yes. If your account status shows as Frozen because it is in the process of being closed, you can still request a withdrawal of your available funds.
If the "Fund" button on your trading account isn't available, please use the "Funds" tab on the left-hand menu of your Client Portal. From there, you can request your withdrawal as usual.
A few things to note:
You can withdraw up to your remaining available balance.
The withdrawal methods displayed in your Client Portal are the ones available for your account. Depending on how you funded your account, some withdrawals may need to be returned to the original payment source.
If you have any trouble withdrawing, please contact our Customer Success team, and we'll be happy to help.
