What do the deposit status labels mean?

Your deposit status is displayed in the Funding History section of the Client Portal and Mobile App. Each status has a specific meaning and indicates whether any action is needed.

What you need to know:

1. Pending: Your deposit request has been submitted and is waiting to be reviewed or processed by Axi. No action is required at this stage. If a deposit remains in Pending status beyond the expected processing window for your method, contact the Customer Success team.

2. Processing: Your deposit is currently being reviewed or processed by Axi or the payment provider. No action is required. Most deposits move from Processing to Completed within minutes for instant methods, or within 1–3 business days for bank transfers.

3. Completed: Your deposit has been successfully processed, and the funds have been credited to your trading account. No action is required.

4. Failed: Your deposit was unsuccessful. The funds will be returned to your original payment source. You will receive an email from Client Services explaining the reason for the failure and any next steps required.

How to find your deposit status:

Log in to the Client Portal or Mobile App → Funds → Funding History. Locate your deposit by date and check the status column.

Important Note:

If your deposit shows as Completed in Funding History but the funds are not visible in your trading account balance, check that you are viewing the correct trading account. If the issue persists, contact the Customer Success team with your deposit reference number.