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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Learn about our partners and ow they work

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Axi Trading Platform Troubleshooting Guide

Bonus and Promotion

Find out whether Axi offers a welcome bonus for those recently joined Axi and how promotions are communicated to clients.

Does Axi offer a Welcome Bonus?

Understand how withdrawals affect your bonus and what happens if you withdraw funds before completing a promotion.

Can I withdraw my bonus?

Understand the key terms and conditions that apply to Axi promotions, including eligibility, usage rules, and restrictions.

What are the terms and conditions for Axi promotions?

Learn how to apply a bonus using a promo code (including Deposit Bonus, trading credits) in the Client Portal and Axi mobile app, including key requirements, important rules, and step-by-step guidance.

How do I apply a promo code?

Understand the reasons why a promo code cannot be applied or may return an error, including account eligibility, promotion restrictions, and system-related issues.

Why is my promo code not working?

Understand how to check available promotions and why some rewards may not be visible in your account in Client Portal and Axi Mobile App.

How can I check which bonuses, promotions, or promo codes I have?

The most common reasons a promo bonus may not appear in your account, including incorrect deposit order, unmet eligibility requirements, account type restrictions, and trade requirements.

Why can't I see my bonus?

Find out what an Axi reward is, how it works as trading credit, and which clients are eligible to receive one.