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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

MCP Management and Claude

MetaTrader: Account Maintenance

This article helps troubleshoot common login and “incorrect password” issues, including typos, Caps Lock, keyboard settings, and browser-related problems. It also guides users on what to do if they are unable to log in, including password reset options for MT4/MT5 and the Axi Trading Platform.

I can't log in to my account. Why is my password not working?

Learn how to request a change of your MT4/MT5 trading account password via the Axi Client Portal. This article explains where to go in the portal to initiate a password change and where to find related guidance for updating your MetaTrader login credentials.

Where do I change my MT4/MT5 password?

Find out how to update your personal details such as contact information, residential address, email, phone number, name, or date of birth through the Axi Client Portal. The article also outlines required verification documents and validation rules needed for processing profile changes.

How do I update personal information?

This article explains how to reset or change your MT4/MT5 master password via the Client Portal, including step-by-step instructions. It also covers how to change the Investor (read-only) password directly through the MT4/MT5 desktop platform.

How can I change my MT4/MT5 password?

Learn the available options to reset a forgotten MT4/MT5 password, including using the Client Portal or password reset via the website. The article also provides guidance on what to do if you still cannot regain access after resetting your password.

I forgot my MT4/MT5 password, what should I do?

Steps to take if you requested a password reset email for any Axi account and it hasn't arrived.