How can we help?

OFM: Will I still be able to access my old OFM financial statements?

OFM: What happens to my open trading position?

OFM: Do I need to open a new Axi account?

OFM: Can I withdraw my funds instead?

OFM: Will my account balance be transferred automatically?

OFM: Will my KYC documents be transferred from OFM to Axi?

OFM: Will my OFM account be migrated automatically to Axi?

OFM: Why did I receive an email to move from One Financial Markets (OFM) to Axi?

I can’t access the old Client Portal — why is that?

I can’t see the option to withdraw after I started the migration. Why is that?

I'm not receiving any One-Time PIN (OTP) on my mobile/phone number. How can I fix this?

Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?

What if I have both a personal and a corporate account, but only one has migrated — why is that?

Do I need to re-enrol on the Axi Trading Room when migrating to the new client portal?

After migrating to the new client portal, why is Autochartist no longer showing in my account?

I want to change my authentication method to a mobile number or an authenticator app. What should I do?

I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?

What happens to my RTS balance during the migration to the new Client Portal?

I didn’t receive a migration notification to the new Client Portal — has my account been migrated?

Can I get temporary access to the old portal?

My preferred language didn’t update after migrating to the new Axi Client Portal. How can I change it?

I'm trying to create an account in the new Client Portal, but I'm getting an error. What should I do?

Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?

When my account migrates to the new portal, will I need to add my payment methods again?

Why can’t I access the Client Portal anymore?

How do I navigate the new Client Portal? Is there a guide or demo?

With the Client Portal migration, can I still use the same payment methods as before?

Some of my personal information appears to be missing or incorrect after migrating to the new Client Portal—what should I do?

Are there any new tools or features in the new Client Portal I should know about?

The new Client Portal looks different — is it possible to switch back to the old view?