How long does a deposit take to reach my account?

Axi processes deposit requests within 24–48 hours of receipt. After processing is completed, the time for funds to appear in your account depends on the payment method used.

Estimated Deposit Timeframes

Usually credited within minutes (after successful payment)

• Credit/Debit Card

• Cryptocurrency

• PayPal

• Skrill

• Neteller

• PIX (Brazil)

• PayNow (Singapore)

• Apple Pay

• Google Pay

• Bitwallet (Japan)

• Knet (Kuwait)

• Gate To Pay

• Visa/Mastercard (where supported)

May take longer (same day to 1–3 business days, depending on the bank)

• Bank transfers / International transfers

• Some Local Money Transfer methods (varies by country, bank and provider processing time)

Processing time may vary / additional time may be required

• Deposits requiring additional verification or review

• Transactions subject to payment provider checks or delays

• Deposits affected by incorrect reference details or payment matching issues

• Any payment method temporarily delayed due to provider or banking interruptions

Important Notes

• Processing and crediting times may vary depending on the payment provider, banking system, verification checks, or transaction matching requirements.

• Some deposits may be delayed if incorrect payment details or reference information are provided.

• “Local Money Transfer” processing times vary by country, payment rail, and bank, and may be instant or take longer depending on the provider.

If your deposit has not appeared after the expected timeframe, check your Funding History in the Client Portal or Mobile App.

If the deposit is still not reflected, contact Client Services with:

• Your deposit reference

• transaction date

• amount

• payment method

• trading account number