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MT4 Troubleshooting
We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.
Why do I only see one price on my chart? Is it the BID or the ASK?Why was my order not executed?How can I take a screenshot of MT4 on my device?Can I change my account server?What is a Trailing Stop?How do I get log files from my desktop?What is an Investor Password?How can I clear a browser’s cache and cookies?How do I open Incognito or Private mode in different browsers?How do I create trend lines or line studies?What version or build of MetaTrader 4 do I have?Why can I not trade on my Pro account?Where can I see a full list of available trading instruments/products?How do I show the Chart tabs?Is my Stop Loss guaranteed?What is slippage?What does the "Market Closed" notification mean?What are "Off Quotes"?Why were my trades not closed as expected?When will my MT4 platform update?How do I view multiple charts on my MT4 platform?Can I use TradingView with my MT4 trading account?What is the expected trade execution time?How do I download historical trade data?What is 'OHLC' on an MT4 chart?What is the maximum number of orders I can open per day?Can I adjust the scale of the vertical and horizontal axes on charts?What does the volume on my chart indicate?How do I add indicators to my chart?What does the "Trade is disabled" notification mean?How do I scroll back on a chart to view historical prices?Why do I see a line chart even though I changed the chart type?How do I show the bid and ask price on my MT4 chart?Why can’t I place a trade on MT4?How to resolve error: Invalid Account / Authorization FailedHow to resolve error: No ConnectionHow to resolve error: Cannot log in using the MT4 account numberWhat does the "Not enough Money" error mean?How to resolve error: Symbols not loading / Waiting for UpdateHow to resolve error: Unable to locate the instrument on the MT4 platformWhat is an Invalid Stop Loss (SL) or Take Profit (TP)?Why has my MT4 platform not saved my chart settings or profiles?What timeframes are available for my charts?Why are there gaps in my chart? How do I fix gaps?What is an offline chart?How do I change the way my profits are displayed?How do I download Quote History in MT4?What does the "Old Version" notification mean?Why is my order filling at a different price in MT4/MT5?Why do I see two different prices on my chart?