Why must I withdraw using the same method I deposited with?

Why this rule exists 

This is a regulatory and Anti–Money Laundering (AML) requirement. Ensuring that funds are returned directly to the original source used for the deposit helps prevent fraud, combat financial crime, and maintain secure, verified payment flows. 

Because it is a legal obligation, the requirement is mandatory and cannot be waived. 

How it works 

Withdrawals automatically follow a Return to Source (RTS) process: 

• Deposited funds must always be returned to the exact payment method used to put them into the account first.  

• Any remaining profits over and above that initial deposit amount can then be withdrawn using other available payment methods.  

Example: 
If you deposit $500 and your total balance grows to $800: 

• $500 must be returned to your original payment method.  

• $300 (your profit) can be withdrawn using any other approved method available to you.  

Exceptions to RTS 

RTS does not apply to the following funding methods: 

• Global Bank Transfer  

• Local Payment Agent (available in selected regions only)

Note: If you do not see these specific listed in your Client Portal, they are not supported in your region. 

If your original payment method is no longer available 

You can still complete your withdrawal in most cases. Please refer to the specific troubleshooting guide below: 

• Card expired or lost → What happens if my card is expired, lost, or stolen?  

• eWallet no longer accessible → I no longer have access to the eWallet I deposited with – what do I do?  

• Crypto wallet no longer in use →  Can’t access crypto wallet used for deposit: How to withdraw funds

• Bank account closed → What if my bank account is closed and I need to withdraw? 

Still need help? 

Most withdrawal issues can be resolved by identifying the right payment scenario above. If you are facing a different issue or need further context on our funding rules, please see our dedicated articles: 

• Why can’t I withdraw my funds?  

• What is Return to Source (RTS) and how does it work?