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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

MCP Management and Claude

Setting up an Account

Why has my account not been verified?

Do I need to provide a TIN if I'm a CySEC client?

Can I open an Axi account in any country?

How do I open an Axi account?

How many live trading accounts can I have?

What documents do I need to open an account?

Can I change my account type?

How long does it take to verify my account and get login details?

How can I submit documents if I didn't provide them when opening my account?

Can I use my residence card to verify my account?

Does Axi offer bonuses or special promotions?

Learn who may qualify for Axi’s Professional Client status under CySEC requirements and the key eligibility criteria you need to meet. Find out how the application process works, what verification involves, and what to do if the option is not available in your account.

Why can't I see the Professional Client option?

Learn how to apply for Professional client status with Axi, including eligibility criteria, required supporting documents, and the application review process. This guide also explains the account changes that may occur after approval, including how existing MT4 and MT5 accounts are handled.