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Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 5

Trading Platform Troubleshooting

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about our Axi Affiliates, Introducing Brokers, and Money &amp; Asset Managers partnership options and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Quarantine & Drawdown

Find out what Quarantine means in the Axi Select program, what triggers it, how long it lasts, and what happens to your account during and after the quarantine period.

What is Axi Select Quarantine?

Does the Pro stage have a Quarantine period?

Find out how withdrawals affect your maximum drawdown limit and whether they can trigger Quarantine in Axi Select.

Will a withdrawal put my account into Quarantine?

Find out what happens to your Axi Select account if your Edge Score falls below the required level during a quarantine period.

What happens if my Edge Score drops below the required level while in quarantine?

Learn how to view the quarantine countdown in your Axi Select account to track when your account will transition out of quarantine.

How do I check the countdown for when I will leave quarantine?

Find out whether quarantine status, dropping out of a stage, or having unclosed trades in your Allocation Account impacts your Edge Score.

Do quarantine, dropout, or unclosed trades affect my Edge Score?

Find out the maximum loss limit that applies specifically to the Pro M stage in Axi Select and how it differs from other stages.