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About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

MCP Management and Claude

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Learn about our partners and ow they work

Axi Trading Platform Troubleshooting Guide

Managing Payment Methods in the Client Portal

Learn how to remove or delete a saved cryptocurrency wallet from the Axi Client Portal, including steps to manage payment methods and confirm wallet deletion.

How can I remove/delete a crypto wallet from the Axi Client Portal?

Learn how to add a cryptocurrency wallet in the Axi Client Portal, including selecting the crypto coin and network, entering the wallet address, and important wallet matching requirements to avoid failed withdrawals or loss of funds.

How can I add a crypto wallet via the Axi Client Portal?

Learn how to update your credit card expiration date in the Axi Client Portal, including steps to manage saved cards, avoid payment errors, and update expiring card details for deposits and withdrawals.

How can I update my credit card expiration date?

Learn how to manage bank accounts in the Axi Client Portal, including adding or removing bank accounts and updating banking details by registering a new account.

Can I update my bank account via the Client Portal?

Learn how to add and verify a bank account in the Axi Client Portal, including required banking details, accepted bank statement documents, verification timelines, and bank account status meanings.

How do I add a bank account via the Axi Client Portal?

Learn how to remove or delete a saved credit or debit card from the Axi Client Portal, including Return to Source (RTS) withdrawal requirements and steps to manage saved payment methods.

How can I remove/delete a credit/debit card via the Axi Client Portal?

Learn how to remove or delete a saved bank account from the Axi Client Portal, including Return to Source (RTS) withdrawal requirements and steps to manage saved bank accounts.

How can I remove/delete a bank account?

Learn how e-wallet addresses are managed in the Axi Client Portal, including why saved e-wallet details cannot be removed or changed, and how to add a new e-wallet by making a new deposit.

Can I remove or change my e-wallet address in my account?

Why Multi-Factor Authentication (MFA) is required each time you add a crypto wallet, including when adding multiple wallets during the same login session.