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CATEGORIES

  • Complaint
    • How can I make a complaint?

    • Can I resolve or raise a complaint externally?

  • Regulator
    • Is Axi licensed or authorized or regulated?

  • Company and Working Hours
    • What services does Axi provide?

    • How do I contact Axi customer support?

    • How can I speak to my Account Manager?

    See all 7 questions
  • Setting up an Account
    • How do I register and open an MT4/MT5 account in the Client Portal?

    • How long does it take to verify my account and get login details?

    • How can I upload my documents in the Axi mobile app if I didn’t submit them during account opening?

    See all 24 questions
  • How to start trading with Axi
    • I can't remember my account number and server and can’t log in to my account. What should I do?

    • What trading platforms can I use to trade?

    • What trading strategies are allowed?

    See all 16 questions
  • Bonus and Promotion
    • Does Axi offer a Welcome Bonus?

    • How can I claim a bonus or promotion?

    • Where can I find information about current Axi promotions?

    See all 6 questions
  • MetaTrader 4 - General Information
    • Can I change my MT4 trading account into an MT5 trading account?

    • How much money do I need to open a trade position?

    • Can I place a trade when the market is closed?

    See all 10 questions
  • MT4 Windows
    • How do I place a trade order in MT4? (Windows)

    • How do I show the Ask price? (Windows)

    • How do I set a Stop Loss or Take Profit? (Windows)

    See all 15 questions
  • MT4 Android
    • How do I place / modify / view / close trade orders via Android?

    • How do I download or remove the MT4 platform? (Android)

    • How do I log in / log out of MT4 on Android?

    See all 9 questions
  • MT4 MacBook
    • How do I place an order in MT4? (Mac/iOS)

    • How do I show the ASK price? (Mac/iOS)

    • How do I set a Stop Loss or Take Profit? (Mac/iOS)

    See all 15 questions
  • MT4 iPhone
    • How do I download or remove the MT4 platform? (iPhone)

    • How do I log in / log out of MT4 on iPhone?

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader
    • How do I access MT4 WebTrader for browser based trading?

    • How do I add symbols to MT4 WebTrader?

    • How do I place a trade order using MT4 WebTrader?

    See all 5 questions
  • General Information about MT5
    • Who can apply for an MT5 account?

    • Where can I sign up for an MT5 account?

    • I already have an Axi account. How do I open an MT5 account?

    See all 20 questions
  • Trading Platform: MetaTrader 5
    • What is the difference between MT4 and MT5?

    • What is MT5?

    • How do I know if I have enough money to open a trade position?

    See all 8 questions
  • MT5 Windows
    • Navigating MT5 on Windows device

    • How to Place an Order in MT5 (Windows)

    • How to Modify and Close an Order (Windows)

    See all 13 questions
  • MT5 Android
    • How to Place and Order with MT5 Android

    • How to Modify and Close a trade with MT5 Android

    • Can I use multiple accounts on the MT5 Android app?

    See all 14 questions
  • MT5 MacBook
    • Showing the ASK price (MacBook)

    • How do I set a Stop Loss or Take Profit? (MacBook)

    • How to download and uninstall MT5 on MacBook

    See all 13 questions
  • MT5 iPhone
    • How to Place a Trade (iPhone)

    • How to Close and Modify a Trade (iPhone)

    • Opening and Connecting to an MT5 Account with an iPhone

    See all 15 questions
  • MT5 WebTrader
    • How to Modify and Close an Order with MT5 WebTrader

    • How to Place an Order in MT5

    • How do I set a Stop Loss or Take Profit?

    See all 5 questions
  • Axi Trading Platform
    • What is the Axi Trading Platform?

    • How do I navigate and use the Axi mobile app?

    • In which countries can I use the Axi Trading Platform?

    See all 6 questions
  • Trading with Axi Trading Platform (Mobile App)
    • How do I place a trade in the app?

    • How do I Edit my positions?

    • How do I Fully or Partially close a position?

    See all 8 questions
  • Axi Trading Platform (Web Platform)
    • How can I access the Axi Trading Platform on the web?

    • Can I use Axi’s web trading platform for both Live and Demo accounts?

    • Can I access the Axi Trading Platform without an account?

    See all 6 questions
  • Trading with Axi Trading Platform (Web Platform)
    • Can I add funds using the Axi Trading Platform on the web?

    • How do I place a market order on the Axi Trading Platform on the web?

    • How do I place a pending order on the Axi Trading Platform on the web?

    See all 22 questions
  • Axi Trading Platform: Opening an Account
    • What do I need to open an account with the Axi Trading Platform?

    • How old do you have to be to have an Axi Trading Platform account?

    • Why do I need to finish my account application in the Axi app?

    See all 5 questions
  • Markets
    • What markets can I trade using the Axi Trading Platform?

    • What are Perpetual Futures and how can I trade them?

    • Key differences between perpetual futures and crypto assets

    See all 4 questions
  • MT4 and MT5 Account Troubleshooting Guide
    • How do I open Incognito or Private mode in different browsers?

    • Why Isn’t My Expert Advisor (EA) Working in MT5?

    • Is my Stop Loss guaranteed?

    See all 59 questions
  • Axi Trading Platform Troubleshooting Guide
    • What does a "Duplicate account" error mean?

    • What does a "email error" mean?

    • What does a "Password error" mean?

    See all 5 questions
  • Account Types
    • What type of trading account should I choose?

    • What is the difference between Standard and Pro trading accounts?

    • What is an Axi Premium account?

    See all 5 questions
  • Axi Select
    • Why did my leverage change automatically on my Axi Select account?

    • How can I change leverage in my Axi Select account?

    • Why can’t I request a leverage change on my Axi Select account?

    See all 93 questions
  • Demo Accounts
    • Opening a Demo Account

    • How many demo accounts can I create?

    • Does a Demo account expire?

    See all 12 questions
  • Inactive / Archived Account
    • My old account is inactive / archived. Can I open a new account?

    • Will I be charged inactivity fees?

    • Why was I charged twice for inactivity fees?

    See all 5 questions
  • Swap Free / Islamic Trading Account
    • How do I open an Islamic account?

    • What fees and charges apply to Islamic (Swap-free) accounts?

    • On which trading platforms can I have a Swap-free account?

    See all 8 questions
  • Bank Account
    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • How can I add my bank account for withdrawals?

    • What information is required for bank transfers?

  • Deposits via MetaTrader
    • Why was I charged a cryptocurrency fee?

    • Which deposit methods can I use?

    • How long will it take for funds to reach my account?

    See all 22 questions
  • Withdraw via MetaTrader
    • How can I withdraw my funds?

    • How long does a withdrawal take?

    • Why can’t I withdraw my funds?

    See all 32 questions
  • Managing Payment Methods in the Client Portal
    • How can I update my credit card expiration date?

    • How can I remove/delete a credit/debit card via the Axi Client Portal?

    • How do I add a bank account via the Axi Client Portal?

    See all 8 questions
  • Internal Transfer
    • How to Perform an Internal Transfer with MT4/MT5 accounts

    • Troubleshooting Internal Transfer Issues with MT4/MT5 Accounts

  • Deposit via Axi Trading Platform (Mobile App)
    • How to deposit funds via Global Money Transfer on the Axi Mobile App?

    • How do I add a new card for deposit in the Axi mobile app?

    • What are the available deposit methods on the Axi Trading Platform?

    See all 20 questions
  • Withdrawal via Axi Trading Platform (Mobile App)
    • How can I withdraw funds via Global Money Transfer in the Axi mobile app?

    • What are the available withdrawal methods on the Axi Trading Platform?

    • How can I withdraw funds via bank transfer using the Axi mobile app?

    See all 17 questions
  • Bank Account
    • How to Add a Bank Account Using the Axi Trading Platform

  • Axi Trading Platform: Payment Issues
    • What should I do if I face issues with deposits or withdrawals?

    • Why do I see a different amount deposited than what’s in my trading account?

  • Internal Transfer
    • How to Perform an Internal Transfer with Axi Trading Accounts

    • Troubleshooting Internal Transfer Issues with Axi Trading Accounts

  • Fees & Charges in my Trading Account
    • What is Swap, Triple Swap and Swap Rate?

    • What are inactivity fees and administrative charges?

    • Does Axi charge account maintenance fees?

    See all 6 questions
  • Forex CFD
    • How do I trade Forex CFDs?

    • What are the trading hours for Forex pairs and CFDs?

    • What is the difference between a Long and Short position in Forex trading?

    See all 4 questions
  • Trading Commodities and Bullion CFDs
    • How do I trade Commodities CFDs?

    • How can I trade gold with Axi?

    • What are the trading hours for Metals and Commodities CFDs?

    See all 5 questions
  • Shares CFD / Stocks
    • How does Share CFD trading work?

    • What are the trading hours for share CFDs?

    • Do dividends and tax apply to Share CFDs?

    See all 5 questions
  • Cryptocurrency CFDs
    • What cryptocurrencies does Axi offer?

    • How do I trade Cryptocurrency CFDs? When are crypto markets open?

    • What is the difference between cryptoassets and cryptocurrency CFDs?

    See all 4 questions
  • Indices trading
    • What are the trading hours for indices?

    • What is indices trading?

    • Are Axi indices based on a future or spot price?

    See all 4 questions
  • Trading Calendar
    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator
    • Can I use trading calculators?

  • Trade Investigation
    • How do I raise a dispute or request a trade investigation?

  • Margins and Leverage with MetaTrader (MT4/MT5)
    • What are margin stop out levels?

    • What is Margin Call?

    • What is margin in trading?

    See all 8 questions
  • Margin and Leverage with Axi Trading Platform
    • How do I manage margin in the Axi Trading Platform? What is Margin Call?

    • Can I change leverage in the Axi Trading Platform?

    • Will I be notified of low margin in the Axi mobile app?

  • Axi Trading Platform: Account Maintenance
    • How do I change the currency of my trading account?

    • How do I change my Axi Trading Platform (Axi mobile app) password?

    • Where can I request a change of the Axi Trading Platform password?

    See all 4 questions
  • MetaTrader: Account Maintenance
    • I can't log in to my account. Why is my password not working?

    • I forgot my MT4/MT5 password, what should I do?

    • How can I change my MT4/MT5 password?

    See all 5 questions
  • Axi Trading Platform: Documents
    • How do I download daily and monthly statements on the Axi mobile app?

    • Can I view my deposit and withdrawal history on the Axi Trading Platform app?

    • How can I view my trading account history using the Axi Trading app?

  • MetaTrader: Documents
    • What documents can I request from Axi?

    • Will I receive Daily Statements and Monthly Statements?

    • Do you offer a document that shows only deposits and withdrawals for my MT4/MT5 trading account?

    See all 6 questions
  • Axi Trading Platform: Account Closure
    • How do I close my Axi Trading Platform account?

  • MetaTrader: Account Closure
    • How can I close my MT4/MT5 account?

    • I have more than one account. Can I close just one of my accounts?

    • Will my account be closed if it has a zero balance?

    See all 5 questions
  • Account Security
    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4/MT5 account to open/close trades? Will they have access to my personal information?

    • I changed my phone, but I don’t receive the verification code. Why is that?

    See all 6 questions
  • Negative Balance
    • What is a negative balance and negative balance protection?

  • Client Portal
    • I can’t access the old Client Portal — why is that?

    • I can’t see the option to withdraw after I started the migration. Why is that?

    • I'm not receiving any One-Time PIN (OTP) on my mobile/phone number. How can I fix this?

    See all 30 questions
  • Affiliates
    • What is an Axi Affiliate?

    • How do I apply to become an Axi Affiliate?

    • What is the difference between a Master Affiliate and Sub-Affiliate?

    See all 50 questions
  • Introducing Broker (IB)
    • What is an Introducing Broker (IB)?

    • How can I apply to become an Introducing Broker (IB)?

    • What are the benefits of working as an Introducing Broker (IB)?

    See all 56 questions
  • Money & Asset Managers - MAM Accounts
    • What is a Multi Account Manager (MAM) account?

    • What are the benefits of a MAM account?

    • How do I apply for a MAM account?

    See all 19 questions
  • Money & Asset Managers - PAMM Accounts
    • How many strategies can I have as a PAMM Master?

    • How can I contact the service team from the PAMM portal?

    • How can I view my personal information on the PAMM portal?

    See all 37 questions
  • Axi Copy Trading
    • Why do I need to accept the new EULA?

    • How do I earn money by referring others to a Signal Strategy with Copy Trading?

    • Are there any fees or charges for Copy Trading?

    See all 31 questions
  • Other Trading Tools
    • Does Axi offer a free VPS service?

    • What are Expert Advisors (EAs)?

    • Does Axi allow Expert Advisors?

    See all 8 questions
  • Feature FAQs
    • Frequently Asked Questions (FAQs)

  • Search Query
    • Common Searches

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Still need help?

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Still need help?

We're happy to assist you, whenever you need us.

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Copyright © Axi Support (EN)

Axi is a trading name of AxiTrader LLC (AxiTrader), which is incorporated in St Vincent and the Grenadines, number 4303 LLC 2025 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Euro House, Richmond Hill Road, Kingstown, St. Vincent and the Grenadines.

AxiTrader is 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348). Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors.

When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. AxiTrader is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances. Important legal documents in relation to our products and services are available on our website. You should read and understand these documents before applying for any AxiTrader products or services and obtain independent professional advice as necessary.

AxiTrader LLC is a member of The Financial Commission, an international organization engaged in the resolution of disputes within the financial services industry in the Forex market.

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