axiv2

portal-stylesheet-2026-02-18T14:38:18.969Z.css

About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

MCP Management and Claude

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Learn about our partners and ow they work

Axi Trading Platform Troubleshooting Guide

General Information

This article lists the available deposit and wihtdrawal methods at Axi and explains how accessibility depends on your country of residence.

What deposit and withdrawal methods does Axi offer?

Find out the minimum and maximum deposit and withdrawal amounts for each payment method available at Axi.

What are the minimum and maximum deposit and withdrawal amounts?

Find out whether Axi charges withdrawal and deposit fees and what other third-party fees may apply.

Are there any fees for deposits and withdrawals from Axi?

Why was I charged a cryptocurrency fee?

Find out what the Return to Source (RTS) policy is, how it affects your withdrawals, and what rules apply to different payment methods including cards, crypto, and bank transfers.

What is Return to Source (RTS) and how does it work?

Learn Axi’s policy on third-party payments, including restrictions on deposits and withdrawals using accounts not held in your name, verification requirements, and accepted payment methods.

Can I use someone else's card or bank account to deposit or withdraw fund?

Find out the most common reasons for withdrawal delays and what information to provide when contacting Client Success Team.

Why haven't I received my withdrawal yet?

Find out exactly how long each Axi withdrawal method takes to process and what can cause delays.

How long does a withdrawal take to process?

Find out whether you can withdraw if any of your Axi accounts has a negative balance.

Can I withdraw funds if my account has a negative balance?

Learn why you may be unable to deposit funds into your trading account, including account verification issues, payment method restrictions, transaction timeouts, funding limits, and card authentication or 3DS errors.

Why can't I deposit into my account?

Learn why your deposit may not appear in your Axi account after being deducted from your bank account, including deposit processing times, banking delays, and the information required for payment investigations.

I made a deposit using bank account, but it has not appeared in my Axi account. Why?

Find out what to do if you encounter an issue with a deposit or withdrawal at Axi.

What should I do if I have an issue with a deposit or withdrawal?

Learn why the deposited amount shown in your trading account may differ from the original deposit amount, including currency conversion rates, exchange rate fluctuations, and payment processing times.

Why do I see a different amount deposited than what’s in my trading account?

Learn what information is required when adding a bank account for bank transfer withdrawals, including bank country, account details, IBAN, SWIFT/BIC code, and country-specific banking requirements.

What information is required when adding a bank account for a bank transfer?

Find out what your available withdrawal balance is, why it may differ from your total balance, and how withdrawals affect your open positions and margin.

How is my withdrawal balance calculated?

Find out the most common reasons why a withdrawal may be unavailable and what steps to take to resolve each one.

Why can’t I withdraw my funds?

Find out whether you can cancel a withdrawal request and how to do it.

Can I cancel a withdrawal request I have already submitted?

Find out why you may have received less than your withdrawal amount and what to do.

Why did I receive less than the amount I withdrew?

Find out why cryptocurrency wallet or network mismatches occur and how to avoid permanent loss of funds during the withdrawal process.

My crypto withdrawal didn't arrive – what happened?

Find out why account verification is required before you can withdraw and which steps are needed to complete the process.

Why am I unable to withdraw if my account or bank account is not verified?

Find out what happens if your card is expired, lost, or stolen when withdrawing, and how to update your card details.

What happens if my card is expired, lost, or stolen when I try to withdraw?

Find out how exchange rates are determined for deposits made in local currencies, how often they update, and whether Axi adds a margin.

How are deposit exchange rates calculated at Axi?

Find out what happens if you accidentally deposit funds into the wrong Axi trading account and how to request an internal transfer.

What happens if I deposit into the wrong trading account?

Learn how to locate your Binance Pay ID in the Binance app. A step-by-step guide to finding your Pay ID for Axi deposits, including KYC and account verification tips.

How do I find my Binance Pay ID?

Find out if Binance Pay is available in your region and how to get support if needed.

Is Binance Pay available in my country?

Learn what's required on both your Axi and Binance accounts before making your first Binance Pay deposit.

What do I need to set up Binance Pay with Axi?

Learn how to create and verify a Binance account and activate Binance Pay so you can deposit funds into your Axi trading account.

How do I set up a Binance account and activate Binance Pay?

Important conditions and limitations when using Binance Pay with Axi.

What are Binance Pay's requirements and restrictions?

What to do if you deposited via an eWallet  (such as Skrill or  Neteller) and no longer have access to that account.

Can’t access eWallet used for deposit: How to withdraw funds

What to do if you deposited using cryptocurrency and can no longer access the wallet or exchange account used for that deposit.

Can’t access crypto wallet used for deposit: How to withdraw funds

Learn why Bitwallet deposits are temporarily unavailable, how the change affects withdrawals, and the options still available to you — including the Return to Source (RTS) exception, refunds, and the crypto rule.

Why is Bitwallet unavailable for deposits?

Learn what the Recommended label means when you deposit, how it differs from your saved payment method, why it is based on regional success rates, and why it can change over time.